Frequently Asked Questions

Generally

How do I log into the app?

A: Use the same username and password you use in other systems (Fronter, StudentWeb, computers etc.). NOTE: Your username isn't necessarily the same as your student number.

I am studying at multiple institutions. When logging on, which one do I choose?

A: You must choose the institution where you paid the semester fee.

When can I start using the app?

A: Before using the app, you must pay the semester fee and register in StudentWeb. You also need to be registered as a Feide-user (Your institution will do this for you). It may take 3-5 days before your payment is registered and then a few days before your Feide-user is ready.

NOTE: Some institutions require that you activate your IT-account. Normally it takes 1 day from your activation until you can log into the app.

I have been exempt from paying the semester fee. Can I use the app?

A: The Universities/University Colleges have different practices when it comes to students who have been exempt from paying the semester fee and the possibility to get a semester card/valid student ID in the app. Contact your University/University College for more information.

NOTE: Some Universities/University Colleges, where students who have been exempt from paying the semester fee don't get a semester card/valid student ID in the app, the students are given the option to pay the semester fee to get a semester card/valid student ID in the app. In those cases, please contact your University/University College after you have paid the semester fee so that the institution can do the necessary registrations. You will be able to log in to the app first after the necessary registrations have been done.

Do I still need a student ID (access card)?

A: Yes. The use of a physical student card depends on the institution. At many institutions, a card is needed for access to buildings and borrowing books at the library.

How do I use the app to prove I have the right to student discounts at public transport sevices?

Q: During ticket inspections, show your valid ticket and the digital student ID app. The app will show you're an active student at your institution.

How do I change the language in the app?

The app follows the language of your phone. To change which language the information in the app is shown in, please change the language of your phone.

Information in the app

What kind of personal information will the app collect?

A: The app will collect the following information: name, photo, date of birth, student number, institution, and whether you're a valid student (if you've paid the semester fee and registered for the term).

Where will this information be saved?

A: This information will be saved in the phone only.

Photo

Why is there no photo of me in the app?

A: If you haven't obtained a student ID (access card) with a photo of you, there won't be a photo in the app either. You will receive more information about where and when you can get your student ID at the beginning of the term.

I have a photo student ID, but there's still no photo of me in the app. Who should I contact?

A: Please contact the institution you belong to for help.

Is the student ID app valid if there's no photo of me?

A: If there's no photo of you in the student ID app, you need to show another kind of ID as well. The app will still prove that you're an active student.

The transition from one semester to another and the duration of the semester card

If I am a student only for the spring semester, when will the app no longer show my semester card?

A: The semester card for the spring semester will be shown from the 1st of January until the 31st of August.

If I am a student only for the autumn semester, when will the app no longer show my semester card?

A: The semester card for the autumn semester will be shown from the 1st of July until the 31st of January.

If I have registered and paid for both the autumn and the spring semester, when will the semester card change in the app?

A: A valid semester card for the autumn semester will be shown between the 1st of July and the 31st of December. After 00:00 the 1st of January, the semester card for the spring semester will be shown in the app.

If I have registered and paid for both the spring and the autumn and semester, when will the semester card change in the app?

A: A valid semester card for the spring semester will be shown  between the 1st of January and the 31st of July. After 00:00 the 1st of August, the semester card for the autumn semester will be shown in the app.

System information

What is Feide?

A: Feide - Felles Elektronisk IDEntitet (Common Electronic Identity) - is the Ministry of Knowledge's chosen solution for secure identification within the education sector. The educational institutions use Feide. Your username and password will be used in a variety of services, including this app.

What is FS?

A: FS - Felles Studentsystem (Common Student System) - is the educational institutions' database for student information. In this database, the app will retrieve information about you and whether you've paid the semester fee and registered for the term.

Support

I need help. Who should I contact?

A: Please see your institution's webpages.

I'm getting an error message. What does this mean?

A: Please see your institution's webpages.